1. Aim
The aim of this Privacy Policy is to lay out how we collect, use, safeguard, and share personal data when you use our Mobile Applications, Websites, Products and Services. It applies to all users, customers, visitors and businesses interacting with us. By using our Services or Products, you acknowledge and agree to the practices described in this Privacy Policy. If you do not agree with this policy, you may choose not to use our Services or Products.
2. Who We Are
Vox Labsis a product of My Vet Hub, Inc. ("My Vet Hub", "we", "us", "our", or "company") that is a company registered in the United States.
"You" and "your" refer to any individual or organization that interacts with our Websites, Services or uses our Products. This includes businesses that subscribe to our Products, customers of those businesses, and individuals browsing or interacting with our Websites or using our applications.
3. Definitions
Services:
Any services we provide for marketing, communications, or phone services.
Websites:
www.voxlabs.app and associated sites we operate.
Products:
Our software, services, tools, forms and platforms, including (without limitation) AI receptionist, transcription application, communication tools, and any other applicable products offered by the company.
User Data:
Technical and usage data that might be collected from visitors and users of our internet websites and Products (e.g., Browser type, device type).
Customer Data:
Personal data that might be collected and processed about individuals on behalf of a business using the Products.
4. Children and Vulnerable Groups
Our services are not directed to children under 18. We do not knowingly collect personal data from children under the age of 13 (or the minimum age defined by applicable local laws) or from someone in a vulnerable group without verified parental or guardian consent, in accordance with laws such as the U.S. Children's Online Privacy Protection Act (COPPA).
5. Information We Collect
i. Visitors and Users of our Websites and Products
User Data (e.g., IP address, device and browser information, operating system, unique IDs, pages viewed, referral URLs, time and date of access).
ii. Mobile App Users
- App activity and performance data
- Uploaded photos and videos
- Personal information you provide within the app
- Device information
iii. Business Customers (End Users)
When you use our Products to interact with your business, we process Customer Data on behalf of the business. This may include:
- Identifiers and contact information (e.g., name, email, phone number, address)
- Technical and device data (e.g., IP address, mobile device IDs)
- Communication and support data (e.g., call history, call recordings)
- Marketing preferences and consent status
- Payment information (processed by third-party payment processors)
6. Text (SMS) Messaging
By voluntarily providing your phone number and explicitly opting in to text messages, you consent to receive transactional SMS messages and marketing SMS messages related to your services. These messages may include appointment confirmations, reminders, notifications, special offers, product updates, announcements and other care-related communications.
My consent is not a condition of purchase. Message & data rates may apply. Message frequency may vary. Reply HELP for help or STOP to cancel at any time.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
7. Our Data Role (Processor vs Controller)
We act as a data controller for certain data we collect directly (e.g., from businesses to provide and administer the Products or Services). We typically act as a data processor for Customer Data that businesses instruct us to process to deliver the Products to them and their customers.
8. How We Use Personal Data
Providing & Improving Services
To operate, support, and enhance the functionality of our websites and products, perform internal analytics, ensure quality, and develop new features.
Security & Authentication
To authenticate users and protect our systems from fraud and abuse.
Customer Support
To provide technical assistance and customer service.
Legal Compliance
To comply with legal, regulatory, and contractual obligations.
10. Advertising and Retargeting
We use third-party platforms (e.g., Google Ads, Facebook Ads) to deliver advertisements. We will seek your consent before using targeted advertising cookies or similar technologies where required. You can manage your preferences via platform-specific tools or the Network Advertising Initiative opt-out page.
11. Data Retention
We retain personal data only for as long as needed for the purposes described in this policy (or as required by law). Where your business's license to our Products ends, Customer Data is anonymized within approximately four months, except where we are legally required or permitted to retain certain data.
12. Security and Data Breach Management
We safeguard all collected personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction through stringent security practices. Should a data breach occur, we will minimize its impact and inform you of any known effects, making every reasonable effort to comply with all applicable legal and regulatory reporting requirements.
13. Use of AI (Artificial Intelligence)
We use AI responsibly and transparently in our Products and internal operations, collecting personal data only when necessary and with appropriate safeguards. We do not use personal data to make solely automated decisions (including profiling) that produce legal or similarly significant effects unless required by law or with your explicit consent. We also do not use Customer Data to train public AI models unless expressly permitted.
14. How We Share Personal Data
We may share personal data with:
- Your business (for Customer Data) via technical integrations
- Our group companies
- Service providers who support our operations (e.g., hosting, analytics, customer support)
- Marketing partners (only where permitted by law)
- Prospective buyers in connection with a merger, acquisition, or similar transaction
- Law enforcement, regulators, or other parties as required by law
15. Your Privacy Rights
Depending on where you live, you may have rights to access, correct, delete, or anonymize, object to, or restrict processing of your personal data, to data portability, and to withdraw consent (where applicable). To exercise these rights, contact privacy@voxlabs.app. We aim to respond within 40 days (or within the time allowed by applicable law).
16. U.S. State Privacy Supplement
Depending on your location, you may have specific rights regarding your personal data. Your privacy rights may include:
- Confirm Processing: Know if your data is being processed
- Access: Get a copy of your personal data
- Correct/Rectify: Fix inaccurate data
- Delete: Request data deletion
- Data Portability: Receive data in a usable format
- Object/Opt-Out: Opt out of targeted advertising and profiling
- Withdraw Consent: Withdraw consent at any time
To exercise these rights, contact us at privacy@voxlabs.app or send a written request to 38930 Blacow Rd, Ste B3 Fremont, CA 94536, United States.
17. Canada Supplement
We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. If you are a resident of Canada, you have the right to access, correct, and request deletion of your personal data, as well as to withdraw consent where applicable.
18. Changes in This Policy
We may update this Privacy Policy from time to time. We will post the updated version on our Websites and, where required, notify you of material changes. By using our Website or Products, you accept that you are bound by the Privacy Policy in force at that time and displayed on this page.
19. Contact Us
If you have questions or concerns about how we process or retain your personal data, contact our Data Protection Officer.